Delivery Information
We offer a free collection in person and flexible delivery options to suit your location and needs:
Local Delivery (within 30 miles) • Delivered within 2–3 working days • Ideal for customers nearby • Live fish delivered safely in sturdy, sealed crates
Extended Regional Delivery (30–60 miles) • Delivered within 5–7 working days • Perfect for customers a bit further afield • Transported in insulated, lidded crates for comfort and safety
Long-Distance Delivery (60+ miles) • Available for larger or pre-arranged orders • Please contact us to discuss availability, timing and logistics •
Delivery handled with care using proper crate-based transport.
We take great care to ensure your fish arrive healthy and stress-free: • All deliveries are made using durable, water-filled crates with tight-fitting lids. This method ensures the fish are stable, safe and protected from sudden temperature changes or movement during transit. • A detailed care sheet/guide is provided to support the ongoing wellbeing. •
For customers collecting in person, we offer free local collection by appointment. Smaller fish may be prepared in oxygenated plastic bags, especially for short journeys, while larger or multiple fish can also be packed in sealed crates upon request. •
Questions or Custom Orders? We’re happy to help with any queries, offer advice or prepare custom orders. Whether you’re buying for a small garden pond or planning a full restock, drop us a message - we’ll be glad to assist.
Local Delivery (within 30 miles) • Delivered within 2–3 working days • Ideal for customers nearby • Live fish delivered safely in sturdy, sealed crates Extended Regional Delivery (30–60 miles) • Delivered within 5–7 working days • Perfect for customers a bit further afield • Transported in insulated, lidded crates for comfort and safety Long-Distance Delivery (60+ miles) • Available for larger or pre-arranged orders • Please contact us to discuss availability, timing and logistics • Delivery handled with care using proper crate-based transport.
We take great care to ensure your fish arrive healthy and stress-free: • All deliveries are made using durable, water-filled crates with tight-fitting lids. This method ensures the fish are stable, safe and protected from sudden temperature changes or movement during transit. • A detailed care sheet/guide is provided to support the ongoing wellbeing. •
For customers collecting in person, we offer free local collection by appointment. Smaller fish may be prepared in oxygenated plastic bags, especially for short journeys, while larger or multiple fish can also be packed in sealed crates upon request. •
Questions or Custom Orders? We’re happy to help with any queries, offer advice or prepare custom orders. Whether you’re buying for a small garden pond or planning a full restock, drop us a message - we’ll be glad to assist.